FAQ

Frequently Asked Questions - (home) How can I place my order? You can now place your order quickly and easily online using our shopping cart system. Simply select the item you want, add to your basket, then when you’re done click on the ‘checkout’ icon to complete your details. If you prefer to speak to a friendly voice call our customer service team on 01829 771926 from 9.30-5pm Monday-Friday and place your order. Or if neither of the above suits your needs, you can send your order via post to our office. Please include a description of the item you wish to order or product code, along with your name, billing address, delivery address and a Cheque for the order amount + p&p (made payable to Gadgets UK internet Ltd). You can send credit card details but remember to enclose the expiry date, CVC number and issue (if switch/solo). To: Gadgets UK, Unit 1, Tattenhall Road, Tattenhall, Cheshire, CH3 9DD. Is my online order secure? Yes, Gadgets UK use Barclaycard’s EPDQ service to ensure all our online orders are secure for our customers for more information see our security page. How long does it take to receive my order? Most orders, placed before 2pm are dispatched the same day and are usually delivered within 2 working days. (Subject to stock availability and security checks). See delivery. What if I order from overseas? Overseas orders are usually delivered within 7-14 working days of dispatch depending on which country you are in. See delivery costs. What if I change my mind? Gadgets UK understand some orders may not suit our customers, if this is the case with you, simply notify us via e-mail info@gadgetsuk.com or call our customer service team on 01829 771926, you can then return your item to the returns address. As long as the package is not damaged in any way and your return is within 30 days of purchase we will look to refund the order. Read our terms and conditions. What if my product does not work? Faults can sometimes occur with an item you may have ordered, although this is not common, we recommend that you contact our customer service team via e-mail info@gadgetsuk.com or phone 01829 771926 if you have any problems. Gadgets UK will always look to refund or replace faulty items if the damage is caused by a manufacturers fault. See our terms and conditions. How do I know you have received my return? You as a customer are responsible for the item until we receive it; this said we recommend you use a recorded delivery service such as royal mail recorded delivery to ensure the item arrives safely. You will receive an e-mail notification once a refund has been applied. What if the item I require is not in stock? At Gadgets UK we will always endeavor to get your order to you on time, however if the item is out of stock for a prolonged period, one of our customer service reps will contact you via e-mail or phone to update you on the progress of your order.